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PlusClub FAQs

FAQ

  • How do I log in/register for PlusClub?

    Click through from the Team Benefits page or visit wowclub.org.au

    If you are a new member select ‘Register’ and follow the prompts.

    If you are an existing member, select Login and fill in your member number and password. (Existing WOW Club members are now PlusClub members and will only need their member number (employee number) and password to login. Exactly the same as logging in to the WOW Club website.)

  • e-Voucher Delivery & Non Refundable Policy

    eVouchers once purchased will be delivered to your nominated email address and also to the My Account - eTicket/Coupons tab, they can be viewed on your mobile or printed if required for presentation at the cinemas. Please allow up to 10 minutes for the tickets to be delivered to your email or to show in your My Account / eTicketcoupon tab on our website - however please choose carefully as all eVoucher purchases are non refundable. Plus use the Filters to select either Physical or E-Vouchers - these appear as a drop down called "FILTER" on your mobile device or "Category" in the left-hand column on a Desktop/Laptop Computer.

  • What is my PlusClub membership number?

    Your membership number is the same as your payroll ID

  • How do I get a new PlusClub password?

    If you forget your password, you can click on “Forgot Your Password” button on the sign in page or alternatively call PlusClub on 1300 796 293

  • How do I contact PlusClub?

    Visit the website: wowclub.org.au

    Call us on 1300 796 293 (Monday to Friday 8:30am to 5:00pm AEST)

    Email us: plusclub@woolworths.com.au

    Start a chat via the website (Monday to Friday 8:30am to 5:00pm AEST)

    Follow us on social media - Facebook and Instagram

  • What are PlusClub’s trading hours?

    Our website is accessible 24/7 and many of the tickets available on the site are available as e-tickets. Check the product details to confirm.

    If you want to call us or drop in and ask us a question, we are open from 8.30am - 5pm AEST, Monday to Friday excluding public holidays.

  • Where is my nearest PlusClub office?

    We have two support offices. One at our VIC Head Office in Mulgrave and one at Norwest in NSW.

  • Am I eligible to join?

    This will depend on your employment with Woolworths Group or membership to the 25 Year Club.

  • Do I have to pay to join?

    No. That's the great news, membership is free for current Woolworths Group Limited team members! If this is not you, membership will depend on your employment with Woolworths Group or membership in the 25 Year Club.

  • Can I be a member for life?

    This will depend on your employment with Woolworths Group or membership to the 25 Year Club.

  • I’m a Woolworths Group Team Member in New Zealand/Hong Kong can I be a member of PlusClub?

    We hope so, when PlusClub rolls out in the next few years.

  • I’m a casual/part time employee of a store. Can I join PlusClub?

    Yes, all current Woolworths Group team members can join

  • My relative/friend has access to Staff Discount. Can they join PlusClub?

    Friends and family cannot join PlusClub unless they are also a Woolworths Group Team Member.

  • I was a member of WOW Club before I left Woolworths Group 2 years ago, Can I join PlusClub

    If you had 12 months of continuous employment with Woolworths Group, you can join PlusClub by paying an annual fee. See 'Past Employee' at the bottom of this page.

  • Do I need to be over 18 years of age to join PlusClub?

    No you don’t but some events or activities may have age restrictions. Please check these details when purchasing.

  • What happens to my membership if I leave Woolworths Group?

    If you have been employed for longer than 12 months, you can keep your membership by paying an annual fee

  • How do I cancel my PlusClub membership?

    There is no change to the process of cancelling your PlusClub membership. When logged in, view your Dashboard. You will see a "Cancel Subscription" option on the left hand side of the screen. 

  • What will happen to my personal details that I have registered with PlusClub when I leave Woolworths

    We operate within the Woolworths Group privacy policy. Your personal information is only accessible to those with specific permission to view it. We will not share your details without your explicit permission. Please see Team Benefits page for details of this policy teambenefits.woolworths.com.au

  • What's your privacy policy?

    Please click http://www.wowclub.org.au/privacy-policy/  to read WOW Club’s privacy policy.

  • Do I need my PlusCard to access my PlusClub portal?

    No

  • Where is my PlusClub membership card?

    The PlusCard is the all-in-one Team Benefits card that includes the benefits of your current Everyday Rewards card and PlusClub membership. Please contact Team Benefits about your card.

  • What should I do if my PlusCard is lost or stolen?

    The PlusCard is the all-in-one Team Benefits card that includes the benefits of your current Everyday Rewards card and PlusClub membership. Please contact Team Benefits about your card.

  • Does PlusClub communicate via SMS?

    Yes, we send occasional texts to let you know about our latest specials, so you don't miss out.

  • Can I activate my 5% discount card with PlusClub?

    No. Please contact Team Benefits for all questions regard your PlusCard.

  • What happened to WOW Club?

    WOW Club joined Woolworths Team Benefits to provide FREE access for all Woolworths Group team members. It still includes the same great benefits and more. 

  • Is PlusClub part of Woolworths?

    PlusClub is still powered by WOW Club but it is now part of the Team Benefits program.

  • Is PlusClub part of the “Union”?

    No. We are a business of Woolworths Group.

  • Is PlusClub a not-for-profit organisation?

    Yes PlusClub powered by WOW Club will remain a NFP.

  • What happened to WOW Club Dollars?

    The WOW Club Dollar program has been discontinued. However as of August 1, 2018 you will be allocated your owing WOW Club Dollars in the form of a Woolworths eGift Card. Please click here to claim your owing dollars or call us to be notified of your balance.

  • Will there be a points system to replace WOW Club Dollars?

    Not at this time.

  • Will I get any forward paid membership fees refunded?

    This will depend on your payment method. Please call PlusClub Member Services on 1300 796 293 (Monday to Friday, 8:30am to 5:00pm) to discuss further.

  • What happened to the WOW Kindness program?

    The WOW Kindness program has been discontinued.

  • Who do we contact for Flowers and Baby Gifts at Store Level?

    The Flowers and Baby Gifts program has ceased. You will need to get in contact with your store manager or the cash office in your store.

  • I know we can’t order flowers or gifts for Members at my store but can I still order movie tickets?

    Yes you can through the PlusClub Thankyou progam or as a store order

  • When will I get my PlusClub order?

    This depends on the type of freight you have chosen. Please refer to My Orders once you log in to wowclub.org.au and you will be able to see the status of your order. If you have ordered an e-ticket, this will be located in ‘My Account ’ under ‘E-ticket/Coupons’ you will also receive this via email (allow up to ten minutes delivery time).

  • Can I order tickets and get them via email?

    We do have the option of e-tickets or e-vouchers wherever possible. However, not all products have this option so please check the product details before your purchase.

  • Where does my e-voucher get sent to?

    Your e-vouchers will be sent to your registered email address attached to your PlusClub account and can also be found in 'My Account' under E-ticket-Coupon. You are able to change you email address in 'My Account'.

  • Why can't I click on my E-voucher on my iPhone?

    Once you select the e-voucher link from your email, select the safari (Compass) icon on the bottom right of the screen, then select Open in Browser to view your voucher. The e-voucher can also be opened from your My Account on our website from the e-ticket-coupons tab.

  • Can I pick up my order from a Click & Collect outlet at my store?

    At the moment, this is not being offered

  • Are you still having Wacky Wednesday?

    PlusClub will still have sale events. Stay tuned for details.

  • Can I still get AFL tickets through PlusClub?

    Yes

  • How much are the price of ..... tickets?

    Please visit the website to view the prices of all our products. If you are having any issues, please call Member Services on 1300 796 293.

  • Do you get tickets for every concert?

    We work with major partners but some concerts aren’t available to us. Concerts will be promoted on our website, through Google+ and on social media when available. If you have any requests please let us know and we will do our best.

  • Will my dining still work?

    Yes

  • Country:
  • Universal